CX Agents Take Top Honors at The Fives Hotels & Residences Annual Awards

September 5, 2025

Playa del Carmen, Mexico – CX is proud to announce that two of its agents received top recognition at The Fives Hotels & Residences annual awards celebration, held on September 4, 2025, in Playa del Carmen, Mexico. The evening’s highest award, Gold Agent of the Year, was presented to James Berglie of Be All Inclusive. This prestigious award honors an exceptional travel professional whose unwavering dedication, compassion, and commitment to excellence have made a significant impact on both clients and resort partners. James has consistently demonstrated a unique ability to deliver unforgettable experiences for couples and travelers, driving success for The Fives and the travel industry as a whole. Also honored was Mitch Toren of TripGuy Travel, who received the U.S. Agent of the Year award. This award celebrates a top-performing U.S.-based agent who has shown remarkable results, innovation, and leadership throughout the year. CX agents were well-represented at the event, reflecting the network’s ongoing commitment to excellence and strong partnerships within the industry. “We are incredibly proud of James and Mitch for these well-deserved recognitions,” said Robert Whorrall, Co-Founder of ConsortiaX. “Their dedication to their clients and to strengthening partnerships with resorts like The Fives exemplifies the very best of our industry.” The Fives Hotels & Residences has long been a valued partner to CX agents, known for its innovative approach and commitment to delivering exceptional guest experiences. The annual awards celebration recognizes top travel partners for their achievements and contributions to the industry.